we have positions available now!

 

SERVICE RECEPTION & ADMINISTRATION

Tristram European is extremely successful within the Volkswagen & ŠKODA brands in NZ and soon to be the largest Volkswagen dealership in NZ.
We are excited to welcome applications for our Service Reception & Administration role as the frontline of our Service Department.
Tristram European oozes vibe and activity every day, particularly within the Service Department. Our philosophy is to deliver '5 Star Hotel Service' to each and every customer that we deal with. 

To be considered for this role, you will have experience in a similar role for more than 3 years and be able to demonstrate the following strengths & skills to us:

  • Time management
  • Excellent communication skills
  • Strong PC Skills
  • A Professional approach to your job
  • A passion for customer service with proven results
  • Maturity to help guide you through various situations that a frontline role can be faced with
  • The ability to multi-task in a high pressured environment 
  • Excellent follow up

Your bubbly and inviting personality will set you apart from other candidates along with your passion for cars.
(Vehicle knowledge is advantageous but not essential.)

This role is a fantastic and exciting way to enter a vehicle dealership environment if you are new to the industry.

Full training & support is provided through a 3 month induction training plan, which includes product training.

Sound like you??

The apply now in confidence.
 

Apply Now


PARTS AND SERVICE ADVISOR

Tristram European operates the Volkswagen & SKODA Dealership on the North Shore of Auckland. The dealership is extremely successful within NZ and we are always looking for new avenues to lift our "Customer Experience", therefore, we have created a new role as a Parts & Service Advisor.
In order to be successful in this role you will need to demonstrate a strong Parts or Service background in the NZ vehicle industry. You will need to demonstrate proven experience in a position of one of these roles or a similar a position within a vehicle dealership.

In addition the successful candidates will posses the following competencies:

  • Ability to adapt and work in a rapidly changing and evolving structure, flexibility and a very high level of urgency combined with similar levels of care and attention to detail 
  • Excellent time management skills 
  • A strong customer retention focus 
  • Can work autonomously to meet targets 
  • Can motivate a team to meet targets
  • Pride in your own personal presentation


You will be located in the Service Front of House Team and will handle a small amount of your own customers servicing with us each day.

In return, your benefits will be:

  • Joining the fastest growing dealership in NZ
  • Joining a great team and dealership environment
  • Employee Benefit Scheme
  • Career development
  • Relocation contribution (outside of Auckland)
  • Monthly Bonus Scheme


The position reports to the Service Operations Manager.
Monday - Friday 7.30am - 5.30pm
Rostered Saturdays

If you are ready for this exciting challenge and you have the right attitude and work ethic to be successful – apply in confidence.

Applicants for this position should have NZ residency or a valid NZ work visa.
 

Apply Now


SERVICE OPERATIONS MANAGER

Tristram European is extremely successful within the Volkswagen & ŠKODA brands in NZ and soon to be the largest Volkswagen dealership in NZ.
We are excited to welcome applications for our Service Operations Manager.

Tristram European oozes vibe and activity every day, particularly within the Service Department. Our philosophy is to deliver '5 Star Hotel Service' to each and every customer that we deal with.  The way that this is driven, is by you as the Service Operations Manager!

The role will lead the front line team ensuring that all aspects and customer expectations of the service customer experience are exceeded.  You will work closely with the Workshop Foreman and Grooming team and you will be expected to lead by example working closely with your front line Service Advisor team.  There will be an expectation that you will assist customers with questions and concerns also meaning that your follow through will be perfect.  You will dedicate time to identify training requirements as well as process and system enhancement and be able to deliver this with the help and guidance of the Management Team.

To be successful in this role you will demonstrate the following:

  • Excellent communication skills
  • Show empathy when dealing with people
  • Have a passion for delivering a high level of customer service
  • Find yourself to be a natural leader that is governed by strong, yet fair expectations
  • Command yourself as a strong ethical team leader

Additionally we will be looking for these skills and

  • Be skilled with knowledge in Volkswagen & ŠKODA or other european brands
  • You will have possibly been in a leadership role within a dealership
  • You will be able to demonstrate good strong vehicle technical knowledge and deliver that in a way that customers and your team can understand
  • You must have an upbeat, energetic and positive nature
  • You must have a complete "can-do" attitude at anytime of the day which will include a series of dealership tasks and responsibilities as part of a service team
  • You will be required to meet and exceed your service department targets each month
  • You will possess passion for European vehicles
  • A very strong ability to multi-task
  • Be able to demonstrate your alertness to customers entering the dealership and provide excellent service
  • Complete confidence and completely professional and well-groomed in your presentation
  • Strong and sound PC skills (possibly ETKA, Units, Navision, ElsaPro, Saga)

Tristram European recruits and employs with a “staff for life” philosophy, and are able to offer many development opportunities within the dealership. 
As we may receive a large number of applications for this role, if you have not had a response within 48 hours, you may be unsuccessful for the role.
 

Remuneration Package:

  • Retainer + Commission structure
  • Mobile Phone and plan
  • Use of Company Vehicle + Fuel
  • Employee Benefits Scheme
  • Volkswagen & ŠKODA Training & Development
     

Apply Now